1. Mandarin Oriental has announced that its flagship Hong Kong hotel will no longer serve water in plastic bottles, instead offering reusable glass bottles with water filtered on site. With this plastic bottle ban, along with the popular push to reduce the use of plastic straws, hotel brands around the world are looking to minimize their plastic waste.
2. Nordstrom appoints Edmond Mesrobian its Chief Technology Officer
Fashion retailer Nordstrom, Inc. has announced the appointment of Edmond Mesrobian as the company’s new Chief Technology Officer (CTO). In this role, the company said, Mesrobian will help Nordstrom continue to bolster its strategy of leveraging digital and technology capabilities while expanding customer reach and engagement.
3. Voice technology: What are the opportunities for brands?
In the US Domino’s has already seen promising results since making its one-click Easy Orders option available through Alexa. Two months after launching the skill, 20% of customers with Easy Orders set up have used Alexa for the service, according to Nick Dutch, head of digital for Domino’s UK. Restricting the offering to the existing easy orders option once again demonstrates how voice commands, and subsequently voice commerce, is driven by convenience. Read More